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YOUR SUPER POINTS

Redeem your points or save your points for our discounts.

 

EARN POINTS

Spend 1€ = 5 points

FAQ

What are Your Super Points?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like reviews, referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with a Your Super account is automatically enrolled. Create an account to get started!

How do I earn Your Super Points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

How do I view my Your Super Point balance?

Your point balance is on every page in the top bar.

How do I redeem my Your Super Points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What is a Your Super Member?

Your Super Members have a monthly subscription to Your Super mixes. Here are some of the benefits of becoming a member:
- 20% off every order
- Products shipped to your door every 30 days
- Access to exclusive members content
- Extra rewards, no matter how many points you’ve earned!

WHAT HAPPENS IF A FRIEND I REFER CANCELS OR RETURNS THEIR ORDER?

Your pending points will become cancelled and will be removed from your account.

WHY DID MY ACCOUNT BALANCE GO DOWN?

You, or someone you referred, cancelled or returned a purchase.

I COMPLETED AN ACTIVITY BUT DIDN'T EARN POINTS!

It can sometimes take a few minutes for us to process your activity and provide your points.

CAN I USE MY YOUR SUPER POINTS DURING CHECKOUT?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

HOW DO I LEAVE THE PROGRAM?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

WHAT HAPPENS IF I LEAVE AND DECIDE TO JOIN AGAIN?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

WHERE CAN I REPORT A PROBLEM OR GIVE FEEDBACK?

Please email happy@yoursuper.com and our Customer Success team will help you out!

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